Frequently Asked Questions
Whether you're ordering your first Rake City tee or just looking for more information, you'll find answers to our most common questions below.
Orders & Shipping
When will my order ship?
Every Rake City order is made specifically for you after your purchase is complete. Orders are typically processed within 2–5 business days before shipping.
Once your order ships, you'll receive a confirmation email with tracking information.
Where do you ship?
We currently ship to customers in the United States and Canada.
As Rake City grows, we look forward to expanding to additional countries.
Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders of $75 or more.
Orders under $75 are charged a standard shipping rate at checkout.
Canadian orders ship at a flat rate based on our current shipping policy.
Products & Sizing
How do your shirts fit?
Our tees feature a modern athletic fit designed for everyday comfort.
If you're between sizes, we recommend sizing up. Be sure to review the size guide on each product page before placing your order.
Are your products made to order?
Yes.
Every Rake City product is made specifically for you after your order is placed. Producing items on demand helps reduce waste while allowing us to focus on quality instead of excess inventory.
How should I care for my apparel?
To help your apparel last longer, we recommend:
Machine wash cold, inside out
Tumble dry low or hang dry
Do not iron directly on printed graphics
Do not bleach
Following these care instructions will help preserve the fit and print quality of your apparel.
What makes Rake City apparel different?
Rake City apparel is built for ballplayers who love the game beyond the final score. We focus on premium-quality materials, clean athletic designs, and products inspired by the family, friendships, and work ethic that make baseball special.
Returns & Support
Can I return my order?
Yes. We accept returns within 30 days of delivery.
Returned items must be unworn, unwashed, and in their original condition. Please see our Returns & Refunds Policy for complete details.
Do you offer exchanges?
At this time, we do not offer direct exchanges.
If you need a different size or product, simply return your eligible item for a refund and place a new order through our website.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number and clear photos of the issue, and we'll work quickly to make it right.
How can I contact Rake City?
We're always happy to help.
Email us anytime at:
We do our best to respond to all inquiries within 1–2 business days.
Can I track my order?
Absolutely.
As soon as your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.